Help Buying Online
How come some things don’t have “Add to Cart”?
We don’t have the ‘add to cart’ button on things that we might not have in stock all the time or on an original art work that has sold. We leave the item up as a show case for the artist and if you would like something similar from the artist click on “Ask About This” and send us a message.
Using your Credit Card
We use PayPal to process our credit card payments online via a Hosted Payment Website. That means that PayPal handles all the credit card processing on their highly secure website. We do not keep or even see you credit card details.
PayPal is designed to ensure all credit card transactions are done according to the strictest security standards. Operating on an extremely robust infrastructure, it also supports CVV2 Verification and 3D Secure.
“Ask About This”?
If you have a question about any of the things on our web site click on “Ask about This” and you can send us a message and we will know exactly what item you want more information about. Or you could just send us an email from our Contact page.
FREE Postage within New Zealand
For most stuff postage is FREE within New Zealand to a physical addresses. We do have some large bulky things that we need to charge for postage and we do not send to post boxes.
Postage outside of New Zealand
If we are shipping to you in Australia, USA and the United Kingdom our online store will automatically work out the shipping costs for you. Our international shipping is done through NZ Post International Air and is by far our most popular shipping option. It is a 3-10 working day service but is not tracked. If you are wanting your parcel tracked it has to be sent via International Courier, email us for a quote. Any additional import/tax charges your country may charge is your responsibility.
Shipping Jewellery Overseas
Jewellery is not covered by insurance unless sent by International Courier with additional cover. This is a 2-4 working day service and is tracked. To send jewellery with insurance cover will cost:
Australia – $35.00
USA – $55.00
United Kingdom – $55.00
However we do send jewellery via the cheaper option of International Air regularly without problem.